Quote:
Originally posted by Ludedude
How about some rudimentary investigation of the complaint? In every other industry the merchant gets a chance to rebut the complaint; here we just get bent over and fucked without lube.
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who says you don't have the chance to rebut chargebacks against you? of course you have the chance.
if you have your own merchant account, your bank will inform you of every chargeback and you'll have 45 days to rebut it. you'll have some success, but not much.
if you're with an IPSP, their bank informs them of every chargeback. they don't take the time to rebut them because it really isn't worth it.