Here's a reply from Jay just a couple of days ago and myself or anyone else on our team will be glad to answer any questions anyone has on the transitions we are making and assure you we are working to resolve the recent issues to improve the system overall.
Quote:
Originally Posted by tigermtb
Yes we have had some struggles recently.
Yes some of the transitions have not been as smooth as I would have liked.
When you combine large volume growth, influx of clients, new technology, and some issues outside our control .. it can sometimes make things "difficult"
For that, I apologize to our clients who have had some problems with us recently.
We went through this a few years ago and came out stronger afterwards.
We will come out stronger and better once again.
Tech is working on any outstanding issues.
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