Who controls the server? Being down for 16 hours would make my head explode. LOL
Sara seriously: Beaner is a good man and a good Webmaster who knows his shit. PLEASE let him handle "the business". You should have your hands full creating great content for your Members and surfers.
Now, if Beaner does not help increase your sales etc then make a change and find someone who will - but Beaner should be handling these issues, especially "in public". If your billing company is not performing how you would like, make a change. Etc etc etc.
Best of luck to you both.
