Quote:
Originally Posted by potter
You would have to know why they were making the charge back. Just because he logged in and used the system, does not mean you win and he's wrong. He could be charging back because he felt the site wasn't as advertised, the product (members area) wasn't up to expectations, because he asked for a refund and you didn't provide one.
There are hundreds of reasons someone can claim a charge back. So whatever information and logs you have, does not constitute you being right in the matter.
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The charge back tells us why they are disputing it. Most say, "customer claims they did not make the charge" or "customer claims they cancelled their recurring membership". At least for us they do.