Quote:
Originally Posted by pompousjohn
Those of you who have been able to successfully dispute a charge-back with your merchant bank, what evidence was sufficient?
In a live cams situation, if I have the following:
Positive AVS
CVV2 match
Proof the customer logged into the site
Proof the customer interacted with live models
Will that suffice? Or am I wasting my time by running syslogs to generate all the info and scanning paperwork to dispute the disputes?
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That's actually a really good question. I can think of several instances of customer chargebacks where we didn't have much to go on. Our client was a dating site, and the customer did not give any personal information in his profile. However, with some digging, we are often able to find at least 1 support ticket. If all else fails, we have forwarded screen shots of our billing page to the bank. We also use customer reasons for charging back to further tweak our services so that we receive less chargebacks going forward.