Quote:
Originally Posted by pompousjohn
Those of you who have been able to successfully dispute a charge-back with your merchant bank, what evidence was sufficient?
In a live cams situation, if I have the following:
Positive AVS
CVV2 match
Proof the customer logged into the site
Proof the customer interacted with live models
Will that suffice? Or am I wasting my time by running syslogs to generate all the info and scanning paperwork to dispute the disputes?
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Do you have visual proof that "the customer interacted with live models"? I usually take the fight directly to the customer and they always pay even when it was someone else in the household that used the card owner's card.