Quote:
Originally Posted by pompousjohn
Yep seems like a case of dumbassery. It also doesnt help that as well meaning as TMM support can be, I am sure John's focus as a sales guy is more on program owners than affiliates, and overall as a Nats licensee it seems they very often don't understand issues that are presented to them in layman's terms on the first try.
So their first round of explanations can sometimes be less helpful than they intend. It's not that they are trying to be obtuse, its just that it can be hard for coders and non coders to communicate clearly regarding code.
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When you have financial related software such as NATS which is responsible for tracking millions of dollars a month it is vital that possible issues and severe bugs are addressed in a timely and reasonable manner. Summarily dismissing the people who use your software and bring up potential issues as "trolls" isn't exactly a positive quality.