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You just can't make everyone happy it seems. In some views your fine, in others your the asshole. Contrary to what some believe we do have a great product. And still 90% of our sales come from referrals so we must be doing something right. The first negative thread in 6 years? I am fine with that, and it wasn't even something that was within our control. Whats more hilarious is its the same people over and over again trolling the forums constantly ragging on my organization when most of these people i have never directly done business with nor ever talked to.
There are always two sides to every story, you can beat things into the ground as much as you want, but if you can't understand the technical reasons to why things happen then people are at fault as well. I wish there was a magic wand that magically fixed things in a instant.. that would sure make my staffs life a lot easier.
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