Quote:
Originally Posted by **********
It's not CCBill's problem, it's your problem. This has been discussed in another thread, but what you have to do is make it very very easy for customers to contact you (in case your service isn't working or isn't what was promised), and keep a close eye on all sales. If you can can detect that this might happen with a sale, you can void the transaction before it becomes a chargeback.
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You obviously didn't read my words very carefully: I said the transaction was already refunded, even voided in most cases and the transactions were from stolen cc's, so not much chance there that the customer wants to contact you.
All together I think it happened close to 10 times already and this only happened with CCBill, not with any of the other payment processors we use.