They are not an ICANN accredited registrar, so there is still hope.
http://www.verisigninc.com/en_US/pro...html?loc=en_US
As has been mentioned, Directi appears to be who they are reselling for. You'll definitely want to contact them.
If you look at directi.com/products , I'm guessing VizaWeb is using ResellerClub.com. Start there.