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Sly · 08-09-2012, 04:36 PM

So Tuesday night I order a DVD set from a company on Amazon Marketplace. Wednesday night rolls around and I decide that I want to watch that DVD now, not later. So I check the shipping status, hoping that the seller did not send the package yet. Great, they didn't. So I cancel the order, I then purchased the digital version on Amazon.

Thursday afternoon I get an e-mail from the seller saying that my package has been shipped. I write back asking him why they sent it, explaining that I canceled the order the night before.

They write me back something like this "due to our automated process, we did not read your cancellation e-mail before shipping out your product Thursday afternoon. We will give you a full refund, minus shipping expenses."

So now I need to pay shipping to send the DVD set back to the buyer and then I need to pay the shipping that they spent to send it to me. We're talking about four dollars? I think this set cost me eight dollars, I'm just going to resell it or keep it?

So my question is? Do I leave them a bad review? Why is it my problem that they don't read their cancellation e-mails?

08-09-2012, 04:36 PM
Sly Let's do some business! Industry Role: Join Date: Sep 2004 Location: Austin, TX Posts: 31,336	Amazon Marketplace question So Tuesday night I order a DVD set from a company on Amazon Marketplace. Wednesday night rolls around and I decide that I want to watch that DVD now, not later. So I check the shipping status, hoping that the seller did not send the package yet. Great, they didn't. So I cancel the order, I then purchased the digital version on Amazon. Thursday afternoon I get an e-mail from the seller saying that my package has been shipped. I write back asking him why they sent it, explaining that I canceled the order the night before. They write me back something like this "due to our automated process, we did not read your cancellation e-mail before shipping out your product Thursday afternoon. We will give you a full refund, minus shipping expenses." So now I need to pay shipping to send the DVD set back to the buyer and then I need to pay the shipping that they spent to send it to me. We're talking about four dollars? I think this set cost me eight dollars, I'm just going to resell it or keep it? So my question is? Do I leave them a bad review? Why is it my problem that they don't read their cancellation e-mails? __________________ Vacares - Web Hosting, Domains, O365, Security & More - Paxum and BTC Accepted Windows VPS now available Great for TSS, Nifty Stats, remote work, virtual assistants, etc. Click here for more details.