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We'll process a refund for you tomorrow.
As we discussed through email, you ordered a DVD that was not marked as available for INSTANT DOWNLOAD and I informed you the title would be encoded, as it is in the que for encoding, but we have about 1000+ titles earmarked for encoding.
I offered you an immediate replacement title that was available for IMMEDIATE DOWNLOAD, but because you need specific talent, you said it would be OK to wait. Nonetheless, we'll get your refund done tomorrow. Have a great night.
ONE GOOD thing to come from this... we have removed all titles that are not listed as INSTANT DOWNLOAD!!!!!!! Now 100% of the content displayed on the site IS available for instant download.
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