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Originally Posted by RuthB
Hi AdultKing,
For security purposes we cannot provide any account information over the telephone. We cannot confirm the verity of the person calling, and therefore it would be a violation of our privacy and confidentiality rules to provide private account details over the telephone. For example, I'm quite sure you wouldn't appreciate it if Joe Blow called up with your Paxum account email address and was able to receive confidential information relating to your account and transactions over the telephone. This is the reason we cannot and will not provide such information over the telephone.
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Ok you have your policies, I understand that. However every financial institution I deal with will run through standard security questions and can then answer questions like this. For example if I were to ring my bank about suspicious activity they would ask my name, date of birth, a security question or two to confirm my identity. I guess Paxum doesn't have that capability - fair enough.
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Any unauthorized transaction in your ewallet checking or on your Paxum Mastercard should be reported to us immediately. The best way to report an unauthorized transaction is via the Message Center within your Paxum Account Control Panel. If you are seeking urgent assistance then please open the ticket and THEN call our support line requesting they examine your ticket ASAP. Make sure you have your Ticket number handy when you call.
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Done both those things. Firstly I submitted a ticket showing the weird transactions which included $1 and $4 credits and debits on the card. Unusual seeing credits of that amount. I also spoke with telephone support who said they could not tell me what the over $900 in pending transactions was but that ticket support could send me a list. Ticket support say I have to wait for them. Again if I were to call my bank they could list EVERY pending transaction immediately. Obviously Paxum can't or won't, I understand that now.
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With regards to chargebacks; this has come up before, and once again I will assert that the $40 fee is NOT a Paxum fee. This is a fee charged by the Bank and is non-negotiable.
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Well if the $900 in pending transactions follows the already listed fraudulent transactions of $1 and $4 then the cost assuming the average transaction is $2.50 of charging them back will be
$14,400 (yes fourteen thousand and four hundred dollars). Wonderful, why bother ?
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In relation to our security measures; we have multiple security features available to all clients to provide the most secure platform possible.
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Well it's not that secure, my tightly held Mastercard has been compromised and I have not used this card anywhere I don't use my own Visa cards - which funnily enough do not have unauthorised transactions of $1 and $4 all over them. Possibly it's a case of card skimming, however I am very very careful never to lose sight of my card, I always insist on swiping the card myself and always lookout for card skimming at ATM's and point of sale.