Originally Posted by SweetT

Hey Guys....

To answer your question, over the next several days our engineers, along with engineers from our core hardware providers (Cisco, Force10, Dell, etc), will be conducting an investigation that will result in a detailed Post Mortem. In fact, as I type this there are Senior Level engineers from our providers from California on a plane to Atlanta that will be working with our team to conduct the investigation. The PM will detail what went wrong, the steps we took to correct it, what steps that we could have taken to expedite the resolution, and how we can prevent this event from happening in the future. Not only will we use this investigation as a way for us to becomes a better provider and our vendors will use it to aid in helping their customers avoid the same issue in the future. Going through an outage is the worst possible feeling for a hosting company, but it is our belief that if we are going to go through it we may as well learn something from it.

As many of you have heard me say over the past 15 years, I cannot promise you perfection....no hosting company can....what I can promise you is that when something does happen we will be here using every resource at our disposal to get you back up and running and that is what happened yesterday. It has been several years since we have had any type of network wide outage so my goal is to make it a bunch more before we have another one (crosing fingers) ;)

As always, if any of our customers has any questions, comments, or concerns they can always submit a ticket within MyNatNet or call our NOC 24x7x365 at 1-888-4-NATNET. We are always here for you!!

Once again, I am so very sorry to all of our clients for this temporary outage. Please trust that we feel your pain and share in your frustration when anything goes wrong and we will give everything we have to insure that it never happens again. That, I promise.

--T