Quote:
Originally Posted by BradBreakfast
Sounds like a routing table issue. :o(
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Hi Brad...as people that know me can attest, I am not the technical brains of the company so I honestly do not know...what I can tell you is that once the dust has settled and everything is back up and running flawlessly we will go through an entire Post Mortem process that will detail every tiny thing that could have caused it, we will analyze how we diagnosed it, and we will define new ways of both avoiding the issue in the future and how we handle future issues.
As I have always promised my clients...we cannot guarantee you perfection...nobody in this business can....but what we can guarantee you is that when troubles do arise we will be mobilized and working on it with ever resource at our disposal.
Again, I am deeply sorry for this issue and I truly appreciate your patience.
--T