PornHustler

I realized today that someone had accessed my server, not sure how they got my password as I havent even logged in in awhile, if thats how they accessed it.

I submit tickets and chat with support. I inform them that some of my sites are being redirected and that someone has access to my server account. They confirm that the changes were done today and I let them know I DID NOT do them. I make them aware that someone without my authorizing them to is making changes to my account.

I submit a ticket with a tag of "Critical" that can they please change the password. This happened while chatting with them.

It has now been over 30 minutes and they have yet to update the ticket with a new password. I can't even access my own server to correct the redirects.

Am I wrong to think this should have been taken care of first??? Should I have more patience and give them more time to change the password?

When chatting with them I asked them to speed up the change because someone is making changes. I got a response that once the support "chat" was over they could get on to making the changes.

Update:

It took them 46 min from initial ticket to update the password. This was with them being aware of the hack...


Am I too impatient or am I right that it took too long?

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