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Hi keysync,
So I'll try to give an answer to all your comments.
1- Indeed, we have a strict validation process in place for new campaigns, especially for new advertisers with whom we don't have any history. We understand this is annoying and probably frustrating but is absolutely necessary to protect our publishers of fraudulent campaigns. We detect and block malicious campaigns on a daily basis.
2- The questions you were asked are meant to profile you as an advertiser and make sure that you are running a legit business. It's comparable to any KYC process that many companies run. Again, I understand some questions might seem indiscreet but they help us understand if you are an affiliate, or a program owner, how your product works, so we can check your campaigns make sense, etc... We also whitelist domains once we could make sure 100% that they are safe.
3- Once you open a dispute with Paypal, we can't refund it. The money is put on hold by Paypal and we don't control it. That's why our support asked you to close the dispute, so we can process the refund. If you don't, Paypal will proably end up refuding you the money, but it will be faster if you close the dispute and allow us to refund.
In any case, I understand you had a bad experience and I'll forward this to our support to make sure we improve things.
Cheers. Benja.
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