Quote:
Originally Posted by raymor
Stating the GOAL rather the method is very important when you work with someone who is good. Sometimes we have people call with a long, complex explanation of some complex thing they want to do, integrating some new software package or whatever. After a few minutes I ask "what is the business goal?" They continue on about some script they saw and I repeat, "what is the BUSINESS GOAL?" Two minutes later, I let them know it's done, I just turned on a setting in Strongbox or whatever to accomplish what they wanted to accomplish.
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I think a lot of people lose site on the *objective*. I think a lot of questions upfront, or a lot of direction given, creates this haze of confusion. When 2 people can communicate with minimal words, then a successful relationship is in the works. It is hard to find it.