Hello Lush........ all the photo and video content on our site is available for instant download. Once payment is made, you are directed to the ORDER HISTORY section and can start downloading instantly. There is no need to even contact us, because the entire system is automated.
The DVD section has over 3600 DVD's available, with
2100+ of them available for instant download. The remaining titles are still being encoded and uploaded.
Sometimes people have "special requests", and those requests many times include content that is not net encoded, or so specific that we have to request masters from the studios to process and encode. This can clearly cause delays.
However, with
6,808 Standard Videos online for download plus
1,850 HD Videos online for download, not to mention thousands of photosets and DVD's - 99% of customers pick from the online selection and therefore have 0 problems or issues.
Our goal is to satisfy all customers, and since automating the download system we have taken major strides to that end.