Thread: Epoch
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Old 06-04-2012, 04:04 PM  
BNMedia
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Join Date: Nov 2009
Posts: 433
I have a love hate relationship with Epoch. I currently have them at the top of my cascade because:
a) They accept a greater number of credit / debit cards.
b) Their admin interface is easy to use and loads fast.
c) Tech support is very good.
d) Money transfers into my UK bank account are pretty much instantaneous. Not quite sure what they are doing differently to CCBill and Verotel where transfers can take 2 or 3 days.

The bad points are that they are super petty and have over zealous protocols.
I had two annoying issues with them:

1) They wouldn't accept the genuine PO Box address I had on my 2257 page and insisted on a physical address. I take it that the FBI will travel to my UK address to inspect my records? I don't think so!
2) They insisted on setting up separate product codes for my 4 paysite domains, even though they we only have one all access members area.
It was explained to me that I am committing some sort of money laundering offence or something without doing this.
It all seems a little crazy to me. Never had any of the above issues with other billers.

Regardless, as previously stated, if you can get through their red tape they are worth having as a primary biller.
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Last edited by BNMedia; 06-04-2012 at 04:05 PM..
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