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They are a good processor and have more throughput than most of the other 3rd party billers, but we had an issue with them when they requested non-redacted IDs of two models I had, along with non-redacted model release forms. They would not allow me to censor the models personal info -- I wanted to only show their name, photo and date of birth -- or come to our office (which was near theirs) to inspect our 2257 records, per the law of 2257, and per their own rule of listing our records address on a 2257 page for inspection purposes. They wanted to bypass all of that and have us send them everything to some jack ass support guy via email and would not budge on the issue.
For the safety or our models, we wouldn't budge either and Epoch terminated our account over it.
So, they get a plus for caring about legal content, but a huge minus for model privacy issues and trying to be above the law and side step the official inspection process for 2257. Then even after the termination, the employee STILL wanted to see the IDs. None of it ever made sense to us other than the possibility of an obsessed employee working for them.
Other than that, no problems.
In hindsight, given the employee was so hell bent on getting the non-redacted IDs, and as painful as it was to lose our account, we believe we did the right thing for the models safety. Just because someone works at a place like Epoch that does not mean they can't be a whack job / stalker.
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