Hi Failed,
I will be happy to answer your questions. Please see my responses below.
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1. Why, after the customer is notified they need to take additional actions to complete the purchase are they being given a different link, and not the original white label link?
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Customers are provided with the approval URL as it appears in the sub-account configuration within the admin portal.
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2. If the customer doesn't follow through by calling and verifying, is this purchase then being reported as a charge back?
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If the customer doesn't follow through with calling in to verify the transaction then the transaction is recorded as a decline.
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