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Hi Everyone,
We are chiming in on this thread to help clarify a few things about our new "Web Verify" feature. We understand that we may not have done a good job explaining the exact functionality and intended purpose of the new feature. So, to help address your individual concerns, we offer the following Q&A. If you have any additional questions please do not hesitate to either post them here or contact our support department directly.
Question:
Why was "Web Verify" developed?
Answer:
"Web Verify" was developed as a response to CCBill Client and Affiliate demand for softer fraud scrubbing and implemented to help improve transaction approval ratios.
Question:
Does "Web Verify" affect transaction approvals?
Answer:
Yes, customers who call in to manually verify their transactions after being declined by our normal signup system have an opportunity to push the transaction through.
Question:
Was the CCBill fraud prevention service, better known as VScrub, modified to be more strict after the "Web Verify" feature was released?
Answer:
No, we did not modify VScrub settings after releasing "Web Verify".
Question:
Has CCBill seen improvement with transaction approvals with fewer chargebacks and refunds?
Answer:
Yes, after releasing the "Web Verify" system we have approved thousands of transactions that would have otherwise been declined by VScrub.
Question:
Will removing the "Web Verify" feature improve transaction approvals?
Answer:
No, removing the "Web Verify" feature will hurt transaction approvals. We did not modify our original scrub settings within VScrub after releasing "Web Verify".
Question
Is CCBill considering giving clients the option to disable the "Web Verify" feature for their account?
Answer
Yes, after receiving negative client and affiliate response to "Web Verify" we are considering the option to disable the feature at the account level. However, "Web Verify" will remain active on all CCBill accounts until a decision is made to give CCBill Clients the option to disable the feature.
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__________________
Lloyd Briggs
Director of Client Support
CCBill, LLC
[email protected]
O: (480) 449.7751 ext. 251
C: (623) 703.8486
ICQ: 226130819
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