We've been with Webair for years and are extremely happy with the service. Turn around time on a work order can always improve, but when/if our server goes down our rep is prompted and downtime is at a minimal. However, it should be noted that our server hasn't gone down in the past 2 years (we're on their cloud setup).
My only gripe with them is a getting an ETA when something goes down; email, db, etc.
All in all, our service is champion status.
