Quote:
Originally Posted by webair
CT,
Honestly, I'm sorry to see you go. You have been a long term valued client. After looking into your account and recent posts/complaint. I see that your VBulletin was hacked a few months back, the issue was addressed, and recommendations were made to you accordingly. Unfortunately, not all of your Vbulletin applications were upgraded by your tech. Compounding the issue, the recent miscommunication you had with Oleg in our LP chat did not help the situation. My apologies again.
Best of luck to you, if you need any thing at all from our side we are here for you.
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Thanks for summing up one of many recent incidents, but that is hardly the reason I am making a move. I've said this several times, and I will say it again: it has nothing to do with what happens and everything to do with how you handle it. I haven't had time to dig through everything, but perhaps I can post a few more examples later.
I just got off the phone with Gerard.. and I honestly hope you can stop defending yourself and start taking some of the advice to heart. You clearly don't have any room for defense and you're just embarrassing yourself.
You should learn from all the major brands out there that have had PR nightmares - accept responsibility and make a change.