Quote:
Originally Posted by beks001
I was promoting it PPS. Now the program probably collect multiple months of revenue possibly but decided this morning it should pass the CB on to me.
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A program does not just decide to pass CBs on to a specific affiliate. This is a setting in their Nats that is either enabled or disabled. A lot of programs have this setting enabled.
If you see an unusual CB amount on a specific day it's most likely a member that has been rebilled for a couple of month and decided to charge-back all of his charges at once.
You also have to keep in mind that CBs are posted from the biller to the Porgram's Nats install. The biller receives these from the bank and they usually come in batches. Which is also another reason why you can suddenly see a lot of them at once (depending on the biller and bank).
Also a lot of people seem to misunderstand the difference between a credit and a chargeback. As far as I know both show up for affiliates as C in their detailed stats overview in Nats, so an affiliate can not see wether it was a credit/refund or a chargeback.
Chargebacks are initiated by the end-user. This means the end-user wants his money back, because he didn't like the site or just because he knows he can and contacts his bank instad of the biller. The end-user always gets his money back if he asks for it. The Bank deducts this money from the affiliate program's payout and also adds an extra fee (usually $25 - $35).
Credits and refunds are initiated by the program or biller. This is usually done to avoid chargebacks. It's either because the end-user contacts support and asks for a refund (usually a refund is always issued, because if you don't give the customer his money back, he will just contact the bank instead, which will then result in a chargeback), or it's because the program or biller marks the transaction as suspicious (fraud). Credits are a lot cheaper than chargebacks, usually there is only a transaction fee for the gateway and bank.