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Sometime over night the errors thrown on the password reset page stopped occurring, and this morning after Chris was unable to recreate my problem, I was able to properly reset my password.
Chris has my gratitude for at least trying to replicate my issue.
However, paxum the company and management have completely lost my confidence. As I told Chris, the multitude of amateurish user-unfriendly mistakes on their website combined with their poor tech support such that if I was doing any more business through them than I currently am (that will never happen, now) then I would be forced to choose someone else.
Just for laughs I'm going to post my suggestions:
1) emails from ticket system should be replyable.
2) emails from ticket system should always have the ticket # embedded
3) password reset emails should have a LINK, not just a code to copy and paste
4) password reset page should not require you to keep it open until you have received the email and TYPED in the auth code
5) Tech support should never in a million years have ignored my complaint that the site was throwing errors
6) contact form resets all fields on wrong captcha
EDIT: Raymor and Ruth - maybe you guys have never encountered this before but, I experience (and have confirmed) issues with ICQ messages not going through and not erroring many times in the past. it created no end of problems until I realized what was going on. So I would at least consider the possibility.
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