Quote:
Originally Posted by raymor
I came back this thread to give you kudos. Now I find you implying that I lied to this board. What could have been a bit of positive PR, you just turned into a little bit of libel.
You know ICQ keeps logs, don't you? Do I really have to post them? You did not respond to my last four or five messages. Your last message was you asking if I could upload another scan. I told you no, your system won't let me. Your response? None at all. I'm pretty sure you got at least one of my last five messages. The thing to do here is to apologize, not lie.
Had you simply posted saying the account had been approved the next day, that would have been fine. The reason I came back to this thread was to say it looks like the account WAS approved and to give you kudos for getting back to me this morning. Now instead of me praising you, you've got me considering whether I should request that you be banned based on you falsely accusing me of posting lies.
Our reputation for impeccable honesty over the last fifteen years is important to us, and for you to try to impugn my character rather than admit you got distracted is despicable.
Imperfect customer service we can deal with. Dishonesty is absolutely unacceptable.
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Yes, we both have ICQ logs.
You came into this thread and accused me of ignoring your ICQ messages, even though I am the one who initially contacted you to try to assist you with your verification.
You stated in this thread that I contacted you, got your ID and then said 'one moment' and you didn't hear from me in a week. 'crickets chirping' etc.
The job I do for Paxum involves working with our clients and attracting new ones into our program. When someone makes a post on a forum stating that I basically ignored them, when in fact I did not, I believe it is my obligation to explain that situation so that other clients (and future clients) are aware that yes, their issues DO get listened to and acted upon.
In your case, on April 26th you posted in a different thread on GFY that we had a terrible system and you couldn't get verified. I sought you out to try to bring some clarity and help fix the situation.
I contacted you and got your account information, then I contacted our verification department and discovered the status of your account. I then messaged you back on ICQ to explain that your Business registration and proof of address were already verified and we simply needed a higher quality picture ID.
That is somewhat more than only saying 'one moment' and never replying to you again, as you claimed in your post here in this thread.
You did not respond to my message regarding uploading a new ID. Therefore, I contacted our verification department with your account ID and asked them to keep an eye out for if you uploaded a new ID to your account, and to contact me if there were any issues with the uploaded ID. That way, if there were any further problems I would be able to connect with you directly to explain the situation.
Verification did not contact me about your account, likely because they verified the document and our system automatically issued an email confirmation of the new verified status of your account.
When you posted in this thread this morning, I immediately contacted our support department to check on the status of your account, since I hadn't heard anything back from verification after you and I last spoke. Support confirmed to me that your account was verified on April 27th after you uploaded a new picture ID on April 26th.
Since that was the case, I posted a reply to this thread and then messaged you on ICQ to inform you of the status of your account.
In my post in this thread I did not accuse you of lying, I simply provided the facts of the situation. I did my best to help you, and your situation was resolved, and promptly.
The fact that you state you were originally coming in here to post 'kudos' about the handling of the situation, implies you were satisfied with the results. I'm sorry that seeing my post clarifying my responses to you made you change your mind about your satisfaction.
Thanks again for choosing Paxum. We hope you do try our service and that you enjoy it.
