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Sara, I'm not sure I'd read more into it than a simple screw up.
Several years ago I rented a car, credit card accepted, drove away.
While I HAD the car some bank somewhere (not mine) claimed there was a problem and refunded my money.
Nobody from the rental agency contacted me, I brought the car back at the end of the agreed rental period and asked no questions.
Never heard another word about it.
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