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Thats a pretty crazy thing to have happened with nobody explaining it. I guess you should contact the third party processor on the phone if possible. Would be nice to show them the exact details, screenshots of transactions, copies of emails, logs of bank conversations and get an explanation.
edit: Oh, and how about the company who's name is on your credit card as well? Perhaps they would be interested to know or provide a "sometimes blah blah blah happens" reply. Debit mastercard or whatever.
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