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Update, well not really, it's a new guy who isn't aware of the tests that CCBill have already run, so I've replied to this with the full story including the results of CCBill's testing
"I have looked at the sale you did, and I noticed one thing right off the bat. There is no affiliate ID attached with it. This sale was not made through an affiliate link. I also looked at the banner that you sent us, and I was able to see that the affiliate ID is correctly attached to the banner. To test this I put your banner URL in a fresh browser, clicked on instant access > credit card > and then I tested the view source and saw that your affiliate ID was located within the HTML of the join form. As far as I can tell, everything is set up correctly. One this I was wondering was how you signed up to the website you are an affiliate of. If at any point in time you leave the site you are an affiliat of and go back to it, the cookie is lost to give you credit.
I would like to thank you again for contacting the CCBill Client Support department. I hope that I was able to assist you effectively. If there is anything else I can do for you or if you would like to speak with a supervisor please do not hesitate to contact us."
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