Quote:
Originally Posted by journalism
Hi Everyone,
After a week or so that my account was put into limited account and after posting here in GFY for 24 hours my account issue gets resolve! And for that I thank you to Ruth as she has been working on this she has been helpful to this issue. Now I can withdraw my funds and closed it in May 5th as I will not use anymore. I was hoping to have a dinner with Ruth as she did a great job. I apologized for being rude or whatever it may be called. Again Thank you Ruth.
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I am happy to assist you (and everyone else for that matter). Sorry it took so long, but we'd rather play it safe when it comes to peoples money and strange circumstances. In the vast majority of cases an account would be closed permanently when being flagged as yours was, but after a detailed investigation we found no strange behavior in the account, and the explanation you provided is plausible; just to make it clear, this is only due to badly coordinated local government activities in document issuance departments. We suggest you rectify the issue with your local authorities, as you may find yourself in the same predicament in the future. We take responsibility for our errors, but in this case our procedures were correct in flagging this account and demanding further action.
This procedure is there in order to protect your funds. Had someone gained access and tried to obtain your funds, you would have been much worse off. You also would have pointed the finger at us for accepting to hand over your funds based on information containing clear discrepancies. We pay close attention to details, and though everyone finds it to be a thorn in their side, its serves a clear purpose.
Given the circumstances, we expected not to have to clarify anything, and would have appreciated if you had done that on your own. Everyone here expects nothing less than stellar service, which we strive to provide. We are aware of the fact that we are not perfect, nothing ever is. However, reputation is a 2 way street. If you drag us through the mud, we expect you to clear the air when it turns out that the issue was on your end. When you don't, we'll do our best to make sure everyone recognizes the fact that not only did we act in good faith, we actually were right to limit the account. If you wish to make it clear to everyone, you are welcome to post details of the problem we faced, and let everyone decide for themselves whether we acted in the right manner. We are convinced that we did, but we always appreciate our clients' input, and if we can improve, we will take it into consideration.