the word 'outsourcing' was the clue. Designers might be flaky or promising more than what they can do, but outsourced designers multiply this danger by 10. There's a reason why they're working for outsourcers. Think about it.
As for the design, it screams vanilla. Already forgot everything about the site, I remember there was a hot girl and tan colours, nothing else. I like more fetish and hardcore stuff though, so maybe it's just my taste. If vanilla was your intention, then it was successfully achieved, but IMHO it's boring as hell.
Just be happy you dind't ask for any customization and used the regular EX layout or you'd cry really loud with this level of 'service'
