Originally Posted by Jay_StandAhead

AMEN! The amount of misinformation the support guys provide is astounding. They NEVER read prior conversations and just try to get through tickets as quickly as possible without helping anyone. (in fairness they have 1 guy there who knows his stuff, Charles H, and he's the reason I haven't lost my mind yet)

I hate to jump on the complaints bandwagon, but I have tickets from 2+ years ago with bugs in CCbill's system and they NEVER follow up. My top issues with CCBill:
* Forcing people to change passwords every X days is a joke (provides NO additional security when an entire company has to email the new pass in plain text and despite what they claim - *I don't believe* it is a PCI DSS requirement)
* how they won't do anything unless you email from the very same address that is on the account - which is ridiculous since I could send emails as "[email protected]" in 2 seconds; this provides zero security whatsoever.
* the way they handle upgrades is the most complicated way they could ever come up with
* you can't offer a cancel discount to anyone who upgraded
* you can't offer a specific foreign currency price without using the ccbill aff program

It's just sad when you only have 2 viable IPSPs and one of them has major issues like this

That being said I wish the best to CCBill - but they are honestly leaving no choice to proper businesses but to use Epoch + Merchant Accounts.