Quote:
Originally Posted by Captain Kawaii
Having managed healthcare insurance customer service for FEP (Federal) and GEIP (General Electric) I would suggest a mandatory 4-6 week training class upon hire at CCBill. That includes tests and termination or demotion of those who cannot pass. If I can transfer that experience to this situation I would say CCBill is losing hundreds of thousands, if not millions in revenue every year due to internal "issues". The national insurer I worked for discovered that in a painful way after a GAO audit.
If I were at CCBill I would reach out to every single one of my clients affiliates and offer assistance of any sort required to make it right. ESPECIALLY, when it is CCBill who has caused the issues in the first place. I have been told by CCBill already this will not happen. Even though our collective frustrations are due to, well, CCBill.
Good luck to all.
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AMEN! The amount of misinformation the support guys provide is astounding. They NEVER read prior conversations and just try to get through tickets as quickly as possible without helping anyone. (in fairness they have 1 guy there who knows his stuff, Charles H, and he's the reason I haven't lost my mind yet)
I hate to jump on the complaints bandwagon, but I have tickets from 2+ years ago with bugs in CCbill's system and they NEVER follow up. My top issues with CCBill:
* Forcing people to change passwords every X days is a joke (provides NO additional security when an entire company has to email the new pass in plain text and despite what they claim - *I don't believe* it is a PCI DSS requirement)
* how they won't do anything unless you email from the very same address that is on the account - which is ridiculous since I could send emails as "
[email protected]" in 2 seconds; this provides zero security whatsoever.
* the way they handle upgrades is the most complicated way they could ever come up with
* you can't offer a cancel discount to anyone who upgraded
* you can't offer a specific foreign currency price without using the ccbill aff program
It's just sad when you only have 2 viable IPSPs and one of them has major issues like this
That being said I wish the best to CCBill - but they are honestly leaving no choice to proper businesses but to use Epoch + Merchant Accounts.