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I'd just like to get the same answer twice and have it be the correct answer...
I honestly think I would get a better answer here...than even from Tier2.
We went through a processing change in March. We were told after we activated account grouping, we'd have to have ALL the affiliates sign up again.
As you can imagine, we had more than 150 pissed off people...give or take a few.
We changed all of our affiliate products, links, etc to accommodate then started getting sales from people signed up under the old system...People who had not bothered to sign up fresh.
We pointed this out on the 12th of March. For weeks the situation languished because people did not even set up a trouble ticket. We pushed and today we were told, no one would have to sign up again...5 weeks after we sent out an affiliate email requesting people needed to do so, per ccbill.
I just have zero confidence in the support we are getting. Sales were really busy for us before the move, now we generate more sales than 150 affiliates...wtf?
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