Quote:
Originally Posted by Tsharp23
Sigh I've been seeing that their customer support and service standards have only been sliding lately. I use to have a great experience with them, awesome service but I think I too will be moving to a different host later or.
I'm going to be switching to bluehost, I've tried them in the past and I believe that their service and quality is top-notch.
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As soon as people discover the live support option at the top right hand corner of the Hostgator homepage, they never look back. They've got a large team of skilled support staff available 24/7. If ever you are unhappy with one of the techs, just open a new window and you'll get a different one.
One of the main problems I had with other hosts was people not answering phones or taking 24 hours to reply to email, whereas now with Hostgator I've always got a team of tech supports ready to help me out.
I understand that smaller hosts can't afford to have such a large team available 24/7, and sometimes won't have much time to assist with problems that are more down to webmaster error. I don't want to lose the smaller hosts here business by trying to convince webmasters to use a big business like Hostgator. However, Hostgator have been so good to me over the years, so it's only fair that I post my experience.