Quote:
Originally Posted by leg4
Yes, it does matter. It's a business....if you make them money... they should have called you on the phone, or had a personal account rep make sure you knew that they shut you down/put you on hold.
It sucks, I agree---but it is a business.... and if you don't make them much money....they don't have the tech/sales force to actually call you or give you personal attention.
But- they should have sent you an e-mail --- The very SECOND that your account was not processing anymore... Did you make sure to check your spam box?
Please give us more details... I am very interested in this, because I am about to put out a big promo---And Zombaio will be my processor.
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I'm sorry it doesn't matter if your small time or big time, the way they treat an issue is what matters.
Your right it is business for them, either I make 1 dollar or 1000 dollars.
It's not like they give me a favour here they earn money from my traffic and my hard work.
It can't be that a support guy will shut down my site without notice just like that, and yes I checked and rechecked my e-mails and the online message system they have on site.
I didn't expect they should give me a call, in fact on such a small issue I thought it would be resolved quickly without hassle, I have no doubt that they have a huge amount of exactly such things and even worse every day, John! probably had a very bad day and just like that he decided to shut a site down, it's good to know that they can shut a site just like that over a support guy decision.