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Yes, they
1) definitely do not respond to e-mails or do it occasionally, however live chat is quite good when it's live;)
2) they do not have big sites with decent traffic like exoclick or trafficjunky, at least their marketplace says so. it's VERY bad. they are more like BIG adxpansion or juicyads for me, basically no targeting at all cause of that with direct buys with them
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