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in the majority of cases, they would not care , most people who use it also earn the money so therefore stick up with it as they have to . However I've dealt with people who are not actually the principles of the company, nor benefit from sales directly. So painfully slow is the interface that these people who earn less than 30K a year are able to voice their opinion daily non-stop such that the business owners listen to them and switch a 500k stream away from ccBill. I can guarantee that they have lost $70k in transaction fees in the last year alone because they are listening to their front end engineers and not sales or biz dev staff. Epoch are well overdue for an upgrade, see if they value their customers .
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