Quote:
Originally Posted by woj
so how does the warranty work anyway? you ship it to the manufacturer and they send you back a new drive?
|
Yep. They like you to first test it with their utility or similar, then they give you an RMA number and you send it back. Turn around has been pretty quick when we've done it.
Though about half of all drives sent back to manufacturers test perfectly fine (loose cable?), they've never given us a hassle. I do tell them what test I ran when I request an RMA so they know it really is a bad drive.
__________________
For historical display only. This information is not current:
support@bettercgi.com ICQ 7208627
Strongbox - The next generation in site security
Throttlebox - The next generation in bandwidth control
Clonebox - Backup and disaster recovery on steroids