GoFuckYourself.com - Adult Webmaster Forum - View Single Post - **ALERT** Be cautious buying hosting from RockStarVps.com!!!

pDimez · 03-06-2012, 04:14 AM

Quote:

RockstarVPS, terrible.
Hello all, I've been through many hosting companies through the past two years (ubhosting, burstnet, honelive, magistar-networks, and probably 1-2 more that I'm forgetting) but I have never seen such despicable customer service from anybody besides my ISP. Here is the problem:

I found out about Rockstarvps from my friend who was browsing this website and linked me (I was hosting stuff for him too and we both looked for a nice cheap server, but that is sort of irrelevant I guess). Anyways, I can commend RockstarVPS on the fact that they have an excellent spec/price ratio. For about $5/month you get 1GB of RAM and 1000GB of bandwidth which is pretty nice considering it's so cheap; but be warned:

I now know to use more reputable web hosting companies, even for the price premium. RockstarVPS has been nothing but trouble and I'm here so that some of you don't make the same mistake that I did. Here is my story (probably going to be a long read!):

I signed up with Rockstarvps promotional hosting plan (which ends at the end of this month) to host some servers for me and my friends. I hosted a teamspeak server, a mysql server (just for a bit, and it was pretty much empty) and some fairly empty doom servers along with the usual apache. Maybe about two weeks later I'm informed by a Rockstarvps sysop that game servers are actually not allowed on the promotional hosting plan for whatever reason. I didn't exactly remember reading this in the ToS that I agreed to, but I figured I must've just missed it, excused myself for my mistake and assured them I wouldn't host game servers on my VPS again.

I was curious because I don't think I'd actually be that stupid to make a mistake like that (especially when I need it to host game servers) so I figure I should re-read the terms of service again. To my surprise, I find that it actually doesn't mention anywhere on the ENTIRE WEBSITE that I am not allowed to host game servers. Weird? I tell that to the Rockstarvps sysop and he assured me it is from the ToS, even quoting it in his post:
Quote:

Quote:
"The TOS which you agreed to states -

Prohibited Applications and Activities - The following applications / activities are expressly forbidden on our servers without written permission from our system administrators:

* Bulk / Commercial Email, Mailing Lists, newsletters, email harvesting applications

* Pornographic content and / or materials of any type without an approved request from Billing / Sales

* Proxy servers, VPN, TOR or any other application which hides the IP of a client

* Streaming audio or video servers, game servers, "tube" sites without permission or a specialized product for that use
< --snip -->"
To be honest, I kind of assumed they would edit their terms of service to reflect this, so I made sure to take before and after screenshots of the ENTIRE ToS, and since pictures are worth a thousand words:

BEFORE:
http://i.imgur.com/xPWK9.png

AFTER:
http://i.imgur.com/3ELwd.png

They also have a convenient clock at the bottom that basically timestamps the pictures. Look at the "streaming" section at the bottom and you'll see the edit.

Fine, I take it, whatever. They tell me they'll upgrade me to a game hosting plan for $15/mo instead of the $5/mo I was paying. A couple of days later my server goes down, I shrug it off once it comes back online a day later. I don't actually re-start any of my services except for a teamspeak server me and my friend have been using for World of Warcraft. A day after this incident a sysop replies to my ticket (not pertaining to the subject about the ToS at all, he should directly emailed me or opened a new topic (not that I mind but it would just make more sense)) telling me that I'm using too much CPU on the server and that they're going to suspend my VPS. Now I actually didn't know of this until they suspended my VPS with LESS THAN 24 HOURS NOTICE. Seriously? Now I see a couple of problems here: I don't actually run too much to warrant a suspension and that I've been hosting the exact same thing on my previous company (ubhosting) with a VPS that was worse than the current one.

I'm fine with this. I made a PHP script that users could access online (provided they had a password) to start up some Skulltag (doom 2 online) servers, but there was never any more than 2, maybe 3 servers online at once. The thing though, after the initial reboot, I didn't even start apache or any of the normal stuff I run, I just ssh'd into my server to start my teamspeak server. I highly doubt a teamspeak server could use enough CPU power to warrant a suspension, and while I'm not completely sure (hey, who knows, maybe I was somehow using too much CPU power with only a teamspeak server) I believe that the sysop was just mad with me or something. Yikes.

After I told him that I would remove whatever program/programs were using so much CPU power he basically just slapped me in the face with a "I don't think you can lower your CPU usage. Your account is going to stay suspended." Really? Instead of even TRYING to help me (I would have gladly removed whatever it is they wanted) they basically kick me in the balls. Excellent customer service.

Anyways, I'm pretty dissatisfied with this company and I advise you not to purchase a server from them. I may have been rude or just plain out angry during some of the tickets (although I don't think it was that bad) you have to understand that after a company deliberately changes their ToS on you and uses it as proof against you that you'll have a hard time believe anything else they tell you. They now take about 30 hours to respond to my tickets (they took about 1-2 hours before) so I don't expect to get anything achieved by talking to them, but perhaps I can share my amazing experience! Here is a pastebin of the entire conversation (support ticket) with the rockstarvps support team:

http://pastebin.com/PJKbXkL1

wow tootsie...