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You would do better posting on vbulletin.org about the problem hoping someone will take a minute to help you. From vbulletin official support you cannot expect any advanced technical help, in fact they sometimes themselves lack knowledge of their own product. Also new vbulletin 4 is not the same as in its great past, some excellent and important for this project coders left vBulletin team a while ago... (now they are developing Xenforo btw)
vBulletin Solutions though has much more employed coders now but they are doing more mess than quality work imho...
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