NBHNC

Bought the phone 5 days ago, and within twenty minutes of having it, it locked up with a black screen and was unresponsive. Since the original order was a gift, I took the 4G that was purchased and exchange it in store for a 3D, paying the $35 restocking fee, even though the phone was literally 2 hours old. Sprint is now telling me that they cannot help me and will not exchange the phone since I've had one exchange within the 14 days.

The phone got progressively worse and now locks up almost 15 times a day. It usually happens when I go to unlock the phone, or after it sits idle for awhile. I installed a program to capture the error logs but have no idea what they mean. Sprint had me do a factory and hard reset on the phone with no luck. The service center even ran it through their diagnostics program Slate and it came back fine.

Any help would be greatly appreciated!

Sprint EVO 3D

Android 2.3.4
Software # 2.17.651.5
Baseband version 1.06.00.1216
Kernal 2.6.35.13-g277012f (htc-kernel@and18-2 #1 SMP PREEMPT Mon Dec 12 15:59:16 CST 2011)
Build # 2.17.651.5 CL245066 release-keys


Logs -

--------- beginning of /dev/log/system
02-28 12:48:21.637 E/StatusBarPolicy
( 384): initial bt icon:false
02-28 12:48:27.563 E/ActivityThread
( 443): Failed to find provider info for android.server.checkin
02-28 12:48:33.612 E/Vold
( 135): Set handling read only 0
--------- beginning of /dev/log/main
02-28 12:48:37.796 E/mode10
( 460): Fail to load timeline from asset.
02-28 12:48:37.796 E/mode10
( 460): Timeline load failure
02-28 12:48:37.906 E/MediaScannerService
( 627): Failed to delete file /data/data/com.android.providers.media/pause_scan
02-28 12:48:37.906 E/mode10
( 460): Fail to load timeline from asset.
02-28 12:48:37.906 E/mode10
( 460): Timeline load failure
02-28 12:48:38.097 E/mode10
( 460): Fail to load timeline from asset.
02-28 12:48:38.107 E/mode10
( 460): Timeline load failure
02-28 12:48:40.569 E/MediaScannerService
( 627): Failed to delete file /data/data/com.android.providers.media/pause_scan
02-28 12:48:40.799 E/STT:mtd
( 154): mtd_open(): cannot find MTD partition [local]!
02-28 12:48:42.231 E/Rosie
( 460): snapshot failed
02-28 12:48:44.012 E/STT:mtd
( 154): mtd_open(): cannot find MTD partition [local]!
02-28 12:48:44.983 E/MediaScannerService
( 627): Failed to delete file /data/data/com.android.providers.media/pause_scan

Found another log file from another crash -

--------- beginning of /dev/log/system
02-28 10:04:15.303 E/StatusBarPolicy
( 385): initial bt icon:false
02-28 10:04:16.196 E/ActivityThread
( 417): Failed to find provider info for android.server.checkin
02-28 10:04:21.210 E/Vold
( 135): Set handling read only 0
--------- beginning of /dev/log/main
02-28 10:05:18.105 E/CameraService
( 140): Invalid picture count: 1
02-28 10:05:18.155 E/CameraService
( 140): Invalid picture count: 1
02-28 10:05:18.175 E/CameraService
( 140): Invalid picture count: 1
02-28 10:05:18.185 E/CameraService
( 140): Invalid picture count: 1
02-28 10:05:18.286 E/CameraService
( 140): Invalid picture count: 1
02-28 10:05:18.896 E/CameraService
( 140): Invalid picture count: 1
02-28 10:05:18.946 E/LocationHandler
( 1089): mLocationManager == null
02-28 10:05:21.138 E/mode10
( 442): Fail to load timeline from asset.
02-28 10:05:21.138 E/mode10
( 442): Timeline load failure
02-28 10:05:21.138 E/mode10
( 442): Fail to load timeline from asset.
02-28 10:05:21.138 E/mode10
( 442): Timeline load failure
02-28 10:11:13.111 E/###
( 385): mContext: com.android.systemui.statusbar.StatusBarService@40 539020
02-28 10:11:13.182 E/LOG_TAG
( 432): StartWidgetsServiceerror: widget overlay issue