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An update on this thread:
Webair ( Thanks to Gerard and Sagi ) finally resolved my issue. Seems like the problem was on their end, after all.
The problem is with new technicians, they always take for granted that you are an idiot and that you are responsible for your issue. A senior tech will really look into your problem. A newbie tends to give you the : "Nothing's wrong on our end" reply.
Before posting this thread, I should have directly asked to chat with a senior tech. That is what I usually do when I realize that the tech I am chatting with has no idea of what he is doing.
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