Just got into the office to dig a little deeper into the original poster?s comments. All of the programmers are not in for a couple more hours but I can try to shed some light using the information I have:
- I looked up the WL show in one of the screen shots and pulled all of the customers from the mailing list associated with that affiliate code.
- 6 of the 7 records found are listed as the whitelabel and one of them (created February 2, 2011) is associated with Flirt 4 Free.
- Currently our system does not update the user?s mailing list sitekey association if they create a new account via a whitelabel or vice versa if an existing record already exists.
- The affiliate tracking logic works regardless of the domain used. If the customer is associated with your affiliate account they remain that way. I know that doesn?t address your branding concern, more on that below.
Listen, if there is a problem somewhere in the email logic I would love nothing more to fix it. We built our white label system in the interest of providing powerful tools to affiliates to extend their brands and create revenue.
I would kindly ask that you drop me an email (brad at vs dot com) and forward me a couple of those emails from your screenshots so that I can have the guys pull all of the log information when they get to the office. We can still discuss the situation here in this forum; I just need to have some more information.
We are not shying away from the issue you raised; if there is a problem somewhere in the logic it will be addressed but as it stands right now I can?t see the details. We have done a lot of work over the past 4-months to improve our mailing methodology in an effort to drive repeat business (which makes affiliates more money).
Sincerely,
Brad