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vdbucks · 01-31-2012, 07:09 AM

So for some reason, Zombaio has taken the stance of being a non friendly payment processor...

We submitted a new site for approval, and it was denied because we don't have the zombaio code plastered all over our web site 0 we now have to have their code displayed on our landing page 100% of the time... I'll explain why this is bad later.

They initially claimed that this was a Master Card requirement, and even attached the MC guidelines to the email. I guess they weren't expecting us to actually read it because there is no such requirement in their guidelines. And when I confronted them on this, they then said that it's not a MC requirement, rather a requirement from their "acquirer"... whoever that is.

So I emailed Michael O regarding this issue and we're basically told that we have to have their code displayed, or pay $1,000/year for MC and $750/year for Visa.

So essentially, they're taking the stance of being a non multiple payment processor friendly company.

Let me explain why having their code displaying 100% of the tim throughout our site is bad:

1. Zombaio is 1 in a list of different payment processors we use.

2. By having the zombaio code displayed 100% of the time throughout our site, it will only lead to confusion amongst potential customers. And confusion leads to mistrust. Mistrust leads to no sales. No sales means no money for anyone.

We currently use nats, and have all of our payment processors in different cascades. Those cascades are set to display randomly. So at any given time, a visitor might process through our zombaio, ccbill, epoch, verotel or netbilling cascade.

Now, when they reach the join page, ALL of the proper information is displayed for whatever cascade (biller) is active. So when they are set to process through ccbill, the ccbill disclaimers show. So on and so forth. All of the necessary payment processor is also displayed on our support page - if you joined through ccbill, click here... so on and so forth.

I should also mention that this has NEVER been a requirement in the past. We currently have 5 active sites processing through them and none of those sites were ever required to have the zombaio code showing throughout the tour. And at no time were we ever contacted to change any of the info and how we have it displayed for any of our current sites.

But now all of a sudden they take this stance.. and to be quite honest, it's the last straw for us. Zombaio used to be a good company, a great company actually.. But for little over a year now they have consistently gone down hill....

Ok, my rant is over. I'm sure some of you will be thinking "what's the big deal", well.. ensuring our customers get the proper info all the time regarding who they will be submitting their payment info and money to... and that, is a huge deal.

01-31-2012, 07:09 AM
vdbucks Monger Cash Industry Role: Join Date: Jul 2010 Posts: 2,773	Zombaio... very shady move So for some reason, Zombaio has taken the stance of being a non friendly payment processor... We submitted a new site for approval, and it was denied because we don't have the zombaio code plastered all over our web site 0 we now have to have their code displayed on our landing page 100% of the time... I'll explain why this is bad later. They initially claimed that this was a Master Card requirement, and even attached the MC guidelines to the email. I guess they weren't expecting us to actually read it because there is no such requirement in their guidelines. And when I confronted them on this, they then said that it's not a MC requirement, rather a requirement from their "acquirer"... whoever that is. So I emailed Michael O regarding this issue and we're basically told that we have to have their code displayed, or pay $1,000/year for MC and $750/year for Visa. So essentially, they're taking the stance of being a non multiple payment processor friendly company. Let me explain why having their code displaying 100% of the tim throughout our site is bad: 1. Zombaio is 1 in a list of different payment processors we use. 2. By having the zombaio code displayed 100% of the time throughout our site, it will only lead to confusion amongst potential customers. And confusion leads to mistrust. Mistrust leads to no sales. No sales means no money for anyone. We currently use nats, and have all of our payment processors in different cascades. Those cascades are set to display randomly. So at any given time, a visitor might process through our zombaio, ccbill, epoch, verotel or netbilling cascade. Now, when they reach the join page, ALL of the proper information is displayed for whatever cascade (biller) is active. So when they are set to process through ccbill, the ccbill disclaimers show. So on and so forth. All of the necessary payment processor is also displayed on our support page - if you joined through ccbill, click here... so on and so forth. I should also mention that this has NEVER been a requirement in the past. We currently have 5 active sites processing through them and none of those sites were ever required to have the zombaio code showing throughout the tour. And at no time were we ever contacted to change any of the info and how we have it displayed for any of our current sites. But now all of a sudden they take this stance.. and to be quite honest, it's the last straw for us. Zombaio used to be a good company, a great company actually.. But for little over a year now they have consistently gone down hill.... Ok, my rant is over. I'm sure some of you will be thinking "what's the big deal", well.. ensuring our customers get the proper info all the time regarding who they will be submitting their payment info and money to... and that, is a huge deal.