Quote:
Originally Posted by Vendzilla
When you have a question about billing, I would appreicate that you contact us and wait longer than 5 minutes before bringing to the forums.
The sales crew has been in Las Vegas for Internext, doing our job and having meetings with affiliates to build relationships.
This is our job, we keep regular hours and I spend time above that handling forums and emails to strenghten those relationships.
Bumping a thread to have some math done that I need to get exact numbers from billing, is not going to get you answered any faster and your attitude of posting a complaint 5 minutes after emailing your rep several hours after regular working hours in completely un professional.
I will make sure your questions are answered tomorrow, your account is valued, but to answer it correctly, I have to get with billing to make sure of the numbers
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I've been emailing my rep for nearly 2 weeks now. Not about this issue, but emailing him none the less. Why would I expect an answer about this issue through email when I can't get a simple advice email answered? If it's unprofessional to hold absolutely no confidence in a support email being answered, than I'm unprofessional, so be it. I think like most other affiliates here, we get fucked around and our questions dodged until we find that GFY is the best place to get real answers, because it's public. And my questions still aren't being answered, go figure.
What I find unprofessional is either being untold anywhere about free credits being deducted from affiliate commissions, or not being notified of the change that started yesterday in which free credits are being deducted from affiliate commissions.
This isn't a thread about math, and you still haven't answered any of the questions, the most important being,
Were the free credits always deducted from the affiliates commission and not disclosed until yesterday, or did they just begin the deductions from affiliate commissions yesterday? That's not a math question and can surely be handled easily. I can wait until you find a calculator for the others.
Whether you value my account or not remains to be seen in the answers given.