Quote:
Originally Posted by Due
It's not a dual fee.
The merchant is charged 1 time the fee only.
But here the merchant is the customer as well since he performs a test transaction. His local bank here in US charge him a fee for buying in GBP / overseas which have nothing to do with ccbill.
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ah ya that makes sense except his initial investigation began because his customers reported the same double conversion going on.
my conclusion of what is happening, according to the explanation from both parties, is CCBill-US l is converting USD to EUR to take the money from the EU site customer and then converting it again from EUR to USD to pay the US client. its a double conversion, with a difference of X% between the 2 conversion rates.
the conversion from EU to USD for the client deposit is happening because CCBill-US transfers the transaction to CCBill-EU before processing, which only works in EUR, then transfers it back to CCBill-US after the sale.
sure it doesn't matter if you only do 1 sale a week, but this could be a big deal for larger customers (i know a few) that do hundreds of transactions a month. seems CCBill-US clients need to have a 2nd CCBill-EU account to process EU customers and get paid out in EUR from that account without any conversion to USD back or forth between the 2 CCBills. their only conversion rate would be at their own bank on deposit. otherwise CCBill-US customers are potentially losing a lot of money on this double conversion.
it follows logic anyway. this doesn't sound like a bug. it just sounds like this is how they process orders. maybe i am way off but CCBill didn't bother to visit this thread with their name on it.
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