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BBad :
Use Wires for larger funds. It's faster and safer.
Prepaid cards have more restrictions than credit cards so they don't always work everywhere despite the Mastercard or Visa logo.
I don't know for sure but Paxum might be using an outsourced 3rd party for card holder support. As you're a merchant with them why not just call or email your rep instead? Your rep has the ability to effect solutions to any problems faster than end user support could.
Peace.
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